All of CRT-261 Valid Test Guide learning materials do this to allow you to solve problems in a pleasant atmosphere while enhancing your interest in learning. If you do not get a reply from our service, you can contact customer service again. The staff of CRT-261 Valid Test Guide study guide is professionally trained. Also, we offer you with 24/7 customer services for any inconvenience. Our support team is always in action and ready to help, if you have any question regarding the CRT-261 Valid Test Guide exam, so you can get in contact, our support team will always help you with the best solution. First, by telling our customers what the key points of learning, and which learning CRT-261 Valid Test Guide exam training questions is available, they may save our customers money and time.

Salesforce Service Cloud Consultant CRT-261 So you can take a best preparation for the exam.

Our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Guide preparation quide will totally amaze you and bring you good luck. Littledoshi's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.

Our CRT-261 Valid Test Guide study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the CRT-261 Valid Test Guide exam braindumps and how we changed their life by helping them get the CRT-261 Valid Test Guide certification.

Salesforce CRT-261 Valid Test Guide - It will help us to pass the exam successfully.

What is your reason for wanting to be certified with CRT-261 Valid Test Guide? I believe you must want to get more opportunities. As long as you use CRT-261 Valid Test Guide learning materials and get a CRT-261 Valid Test Guide certificate, you will certainly be appreciated by the leaders. As you can imagine that you can get a promotion sooner or latter, not only on the salary but also on the position, so what are you waiting for? Just come and buy our CRT-261 Valid Test Guide study braindumps.

We are committed to your success. Littledoshi's Salesforce CRT-261 Valid Test Guide exam training materials is the best training materials.

CRT-261 PDF DEMO:

QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

Based on the credibility in this industry, our HP HPE6-A78 study braindumps have occupied a relatively larger market share and stable sources of customers. Microsoft PL-200 - Then, you need to upgrade and develop yourself. As long as you study with our PRINCE2 PRINCE2Foundation exam questions for 20 to 30 hours, you will pass the exam for sure. Microsoft MB-260 - Whatever exam you choose to take, Littledoshi training dumps will be very helpful to you. Moreover our IBM C1000-168 test guides provide customers with supplement service-mock test, which can totally inspire them to study hard and check for defects during their learning process.

Updated: May 28, 2022